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Lending

We call ourselves fintech experts, because we've recently implemented so many projects in this industry. It's given us a core understanding of the industry and the types of services and quality that are expected. We'll make sure that call quality, customer access, number quality and client support fully meets your needs.

It doesn't matter what types of lending your company works with - short-term, consumer, installment, auto loans or any other type. The Octella system is designed to fully cover the entire lending industry. We can work together to sort out the processes involved in attracting new customers and in identifying existing customers. Book a conversation with one of our experts! We can discuss your challenges and decide on the next steps for reaching or exceeding your pre-defined KPIs.

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Lending companies most often use such Octella solutions:

85%
autodialer (text to speech or audio)
70%
incoming call flow sorting with IVR (info line, payment splitting or extension, etc.)
60%
chat and social media (reach your customer on any platform)
60%
click2call and callback (quickly connect a customer with an operator)
50%
automated post-conversation customer survey
50%
option to connect to an employee during a conversation with a customer
50%
unique password distribution via call or text (for two-factor authentification, OTP)

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