E-commerce and retail

We know that prompt and excellent communication with the customer and supplier is your priority. It's the only way you can guarantee that the customer will be satisfied and return for their next purchase. We ensure that customer communication and order data are easy to track, while eliminating time wasted on re-identifying a customer. 

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E-commerce and retail companies most frequently use the following Octella features:

API integration with third-party software
international telephone numbers
communication via social networks
automatic post-conversation customer survey
option to connect to an employee conversation during communication with a customer

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