Debt collection

The key to successful debt collection lies in the active and precise planning involved in human resources managemet. We worked with several industry players to create a platform that enables you to track the results of each employee and team. It can also automate processes - set up automativ calling, robocalls, notifications, etc. The platform tracks call quality and preemtively prevents dishonorable or incompetent employee behavior.

If you're a debt collector or lender that handles debt collection processes, we can work together to create a full-cycle soft collection strategy to help you reach new heights with your KPIs. Book a conversation with one of our debt collection specialists and find out more about which solutions could be used to improve your business.

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Debt collection companies most frequently use the following Octella features:

100%
use of quality numbers that prevent the customer from identifing the caller
95%
autodialer (text to speech or audio), splitting campaigns according to operator portfolios
80%
specially adapted texts with unique customer data
50%
option to connect to an employee conversation during communication with a customer

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