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Healthcare

The health care industry is the industry where customers always expect a personal and empathetic approach. Communication must be well thought out and must ensure that the customer is always the center of attention through every step. 

Octella also provides instant customers identification so you don't have to waste time establishing the purpose of the call. We also help set up various reminders and communications rows, making daily customer service easier for employees. 

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Healthcare industry companies most frequently use the following Octella features:

70%
incoming call flow sorting with IVR (reducing wait times, outside office hour messages, etc.)
60%
click2call and callback (quickly connect customers to operators)
70%
automatic post-conversation customer survey
70%
automatic customer identification and card access
50%
automatic GDPR messages
50%
unique password distribution via call or text (for two-factor authentification, OTP)

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