Questions and Answers

Any legal entity with at least five employees/operators that will use the system.

We have connections with operators from countless countries, ensuring world-wide coverage. In case any of our routes aren't suitable, they can be easily changed.

No! All you need is a stable internet connection and a computer with headphones. Our specialists will take care of the rest.

Octella solutions provide businesses great support in development and attracting customers. They enable you to easily and effectively manage internal operations processes, while taking care of your employees and operators. When you implement Octella solutions, you improve the customer experience and satisfaction.

It depends on the client and their need for technical, informative or other support 24/7. To get an answer regarding a specific case and requirement, please contact our team.

It depends on the specific country and operator. You can usually begin using a number within a few hours or up to three days.

Yes, it's possible to purchase a phone number from almost any country in the world for making and receiving calls. Your office location isn't a factor.

It is not specified how long an SMS can be sent. If you want the customer to receive information in one SMS instead of several in a row, 160 symbols are available without using specialized symbols (i.e. without punctuation marks, long marks, softening marks, etc.). If you want to use the specialized symbols as well, the length of the SMS is 70 symbols. There are countries where SMS opt-outs are provided by law. In that case, the permissible number of symbols per SMS will be less.

Everything depends on the specific country to which you want to send SMS. There are countries, including in Europe, to which you can send SMS by specifying your brand name or phone number as the sender. But also there are countries to which the sender's name must be specially verified when sending SMS.