Chats

One inbox for every message your customers send

Octella Chats brings every text conversation into a single shared inbox — website chat, WhatsApp, Telegram, SMS and email. Your team answers all of them from the same screen, in the browser, the desktop app or the mobile app, alongside the phone calls they already handle on Octella.

Channels

Website chat. Embed the Octella chat widget on your site. Setup takes less than five minutes and your team starts processing website requests straight away.

WhatsApp. Connect your company's WhatsApp Business account to Octella and reply to customers who message you on WhatsApp from the same inbox as everything else. Message templates for notifications and confirmations are created and managed in Octella.

Telegram. Connect your company's Telegram bot and handle Telegram conversations alongside your other channels.

SMS. Send and receive text messages worldwide, with replies landing in the same conversation thread.

Email. Incoming email is turned into a conversation, assigned to the right person, and answered without leaving the inbox.

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