Standart PBX features

Manage call flows

PBX (Private Branch Exchange) allows you to organize the incoming and outgoing call flow by dividing it into rows, groups, or appling any other strategy needed. All the most popular and frequently used PBX options are available in the Octella system work panel - from call recordings and audio messages to ending complex rows and text speech functions.

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Questions and Answers

Call hold allows the operator to put a caller on hold while they attend to another call or perform another task. Most systems allow for custom hold music or messages.

An auto-attendant (or digital receptionist) is a voice menu system that allows callers to be transferred to an extension without the need for a human operator. They can also provide useful information like business hours and directions.

Call forwarding is a key feature of PBX systems that allows incoming calls to be redirected to another telephone or extension, ensuring no call goes unanswered even if the intended recipient is unavailable.

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Instructions

Instructions and common usage scenarios

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Questions and answers

All frequently asked questions