Boost your business with a custom omnichannel contact center solution
Reach your customers anytime, anywhere, and empower your team to manage communication flows in one platform
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Manage all communication channels in one place
An ever-growing range of products, popular integrations, and convenient solution implementation tailored to your business needs
Octella is the right choice for your company
Beneficial for everyone
Octella wants to change the principles of operation of the classic call center. Our solutions make processes understandable not only to technical people but to everyone- regardless of whether they are marketing, sales, or other field specialists
Streamlining processes
We offer the best solutions to achieve your business goals, which not only allow you to achieve the desired metrics and financial results but also provide insights on how to optimize the call center and its workflow processes
Easy to use
Octella's developed system is understandable and easy to use, whether in small call centers with a few operators or in call centers with thousands of operators
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Business Success
We prioritize the business success of our clients
We take the time to fully understand their needs and offer a personalized, rather than standardized, solution and approach that is suitable for everyone.
Questions and Answers
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Mutual Growth
We grow together, staying ahead of the latest industry trends and innovations
By keeping up with them, we are able to provide our clients with the most effective and tailored solutions to meet their needs.
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Customized solutions
Find a contact center solution tailored to your business needs
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LendingWe'll make sure that call quality, customer access, number quality and client support fully meets your needs
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Debt collectionOur platform allows tracking both individual and team results, as well as automating processes
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Games and gamblingLet's improve ASR and not miss out on new requests
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BPO and telemarketing agenciesWe will seamlessly integrate CRM with our system and help create the most suitable call strategy
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E-commerce and retailEasy tracking of order data and communication with customers
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HealthcareInstant customer identification, various reminder solutions, and communication queues
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ITWe'd be happy to develop a specifically customized solution and more
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Tourism and HospitalityYou can offer fast, respectful communication. And build the image of the company
Security
We have taken care of that
The security of our clients and systems is one of the most important prerequisites to which we pay special attention and delve into. This includes certifications, GDPR compliance, as well as specific client requirements and business domain needs.
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